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SUPPORT TICKET SYSTEM
Welcome to the support ticket area. If you have a current support ticket active, please enter your details below. If not please use the button shown below to open a new ticket. If enabled, we would recommend you check the knowledge base first to see if your question has already been answered. Thank you!
If you have a current support ticket, enter your e-mail address and 6 digit ticket ID below.
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If you need to open a new support ticket, please click the following button:
 
 
KNOWLEDGE BASE
Q: Are the videos free?
A: Yes all the videos are free!...
Q: What is the largest size video I can upload?
A: 30MB
Q: Do I need special software to upload videos?
A: No you donot need any special software to upload the videos; you simply choose the file you want to upload!
Q: How do I change my password?
A: When you are logged in simply click on My Profile then choose Change password or Email from the menu on the left. Then just follow the instructions.
Q: What video formats can I upload?
A: You can upload most video formats that are found, if you have a special requirement please email us.
Q: How do I share my videos?
A:First you need to register as a member, once you have done this just go to the Upload section and start uploading.
Q: Can I invite my friends in Yahoo and gmail etc?
A: Yes. You can invite your contacts using a special feature in our site and invite all of them....
Q: How do I delete my videos?
A: Simple click on My Videos and find the video you want to delete, then click the DELETE button.
Q: Can I keep videos private? How?
A: Yes you can. When you upload your video you can choose to make it private or public, if you want to change later simply go to My Videos and click on EDIT and make your changes.
Q: Can I still be a member if I donot upload videos?
A: Yes, we encourage anyone who enjoys watching videos to join our community because it gives you the option to vote, comment and promote videos. You can also save you favorite videos for viewing later.
Q: How do I embed my videos in other websites?
A: On each video page there is information for embedding the video into websites outside UltimateTube All you need to do is copy the contents in the form and paste it into the HTML of your website or blog. Please be aware some blogs may not accept HTML tags, in this case you will not be able to embed the video.
Q: Can I upload any videos? What about pornography and violence...
A: No you cannot upload any videos with pornography, nudity or extreme violence under any circumstance. We would like to consider UltimateTube a work safe zone for all users. Any content uploaded that is deemed inappropriate will be deleted and the user will be banned for 3 months. Any repeat offenders will be removed permanently from UltimateTube and your ISP will be contacted.
Q: Does WEBSITE NAME HERE share any personal information it gathers?
A: No we will not distribute or share any information gathered, please read our Privacy Policy for more information.
Q: What about copyright laws?
A: We respect all copyright laws and will only accept videos from members whom hold rights to the content they are uploading. If any videos do not conform to the DMCS (Digital Millennium Copyright Act) we will remove it immediately and the user will be banned for 3 months. Any repeat offenders will be removed permanently from UltimateTube and your ISP will be contacted.
Q: Where do I send bugs that I have found?
A: Please report any bugs by using our supports
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